Privacy Policy

BERKON GENERAL TRADING L.L.C S.O.C, Dubai Mainland Trade Licence No. 1652468, is responsible for personal information it handles for its website enquiries and business operations. Contact us at sales@berkongt.com or at Office G12, P1 / Block R - 01R-SH, Saih Shuaib 2, Dubai Industrial City, Dubai, UAE.

Information we use

When you contact us or request a quotation, we may receive your name, business contact information, company name, product requirements and correspondence. For orders, we may also use billing and delivery details, order records, and payment references, amounts and statuses needed to administer the transaction. Website hosting may generate technical records needed to deliver and secure the site.

Why we use it

We use relevant information to respond to enquiries, prepare quotations, confirm orders, arrange delivery, reconcile payments and handle warranty, return and refund requests. We also use records as needed to protect business systems, resolve disputes and meet applicable legal obligations. Where applicable, processing relies on the steps needed to respond to a request or perform a contract, a legal obligation, or consent where required.

Payment information and service providers

When card payment is offered, enter card details only through the designated payment provider’s payment interface or authorised terminal. BERKON may use a transaction reference or payment confirmation to reconcile the order. Please avoid sending card numbers, security codes or one-time passwords by email or through an enquiry.

We may share relevant information with providers supporting hosting, communications, payment processing, fulfilment, delivery or warranty service, according to the task they perform. We may also disclose information where required by law. If personal information is transferred outside the UAE, applicable transfer requirements govern that transfer.

Security and retention

BERKON takes measures appropriate to the information and the purposes for which it is used. We retain information for the time needed to handle the enquiry or transaction and to satisfy applicable recordkeeping, warranty and dispute-resolution requirements.

Privacy requests

Email sales@berkongt.com to ask about your personal information or request access, correction, deletion, restriction or another right available under applicable law. We may verify your identity and assess the request against applicable requirements and retention obligations before responding.