Terms & Conditions

Company and website use

BERKON GENERAL TRADING L.L.C S.O.C
Dubai Mainland Trade Licence No. 1652468
Office G12, P1 / Block R - 01R-SH, Saih Shuaib 2, Dubai Industrial City, Dubai, UAE
sales@berkongt.com
+971 55 818 9765

This website is operated by BERKON GENERAL TRADING L.L.C S.O.C (“BERKON”). Use it for lawful business enquiries and provide accurate information when requesting a quotation. Website product descriptions are general information. Check the exact model, specifications, included accessories and warranty in the quotation or order confirmation.

Quotations and order confirmation

An RFQ is a request for pricing and availability. A quotation is subject to confirmation of price, availability and delivery conditions and is valid for the period stated on it. Please accept in writing or submit a purchase order referencing the quotation. BERKON will confirm the accepted items, quantities, price, payment and delivery terms in writing. Any proposed change before confirmation will be communicated for agreement.

Prices, payment and order processing

The quotation and confirmed order specify the currency, price, applicable taxes and agreed delivery charges. Payment deadlines and any advance payment are governed by the confirmed order.

This website does not accept payments. For confirmed orders, BERKON accepts card payments through its POS terminal or an individual Pay by Link request created and sent directly by BERKON. Check the merchant name, amount and order reference before authorising payment. Contact BERKON if a payment request differs from the confirmed order. BERKON may verify payment authorisation, the payment reference and order details before processing or release. Send payment queries without including a full card number, security code or one-time password.

Order processing follows the confirmed order, including any agreed payment or documentation requirements.

Delivery, inspection and warranties

The confirmed order specifies the delivery location, arrangements and estimated timeline. Supplier availability, transport or other circumstances may affect timing. If availability or delivery changes, BERKON will communicate the change and discuss the available options. Substitute products require customer agreement.

Please check the delivered quantity, condition and model against the order and delivery documents. Report shortages, damage or discrepancies promptly with the order reference and supporting details. Inspection and delivery acknowledgement are subject to applicable rights and remedies.

Warranty coverage and duration are stated in the confirmed order or the applicable manufacturer warranty. BERKON will advise on the claim process for the product and any rights available under applicable law.

Cancellations, returns and liability

Cancellation, return and refund requests are handled under the Refund & Return Policy, the confirmed order and applicable law.

To the extent permitted by applicable law, liability for indirect or consequential commercial loss is excluded. Mandatory rights and any liability that cannot lawfully be excluded remain applicable.

The laws of the United Arab Emirates govern these terms. Please raise disputes with BERKON first so we can review the issue. Unresolved disputes are subject to the competent UAE courts, subject to mandatory jurisdiction rules or a valid dispute resolution agreement in the confirmed order.