Refund & Return Policy

Requesting a cancellation or return

Contact sales@berkongt.com or +971 55 818 9765 with your quotation, order or invoice reference, the item and quantity, and the reason for the request. For damage, defects or incorrect goods, include available photos, serial numbers and delivery details. Keep the packaging and delivery documents where practical.

Please request cancellation as soon as possible. BERKON will review the order status, any supplier commitment, the confirmed order terms and applicable rights. Special-order and configured products are reviewed on the same basis, including any terms expressly agreed for that order.

Incorrect, damaged or defective products

Report items that arrive damaged, defective, incorrect or different from agreed specifications. BERKON will review the evidence and may arrange collection or inspection. The applicable remedy may include repair, replacement or refund, depending on the issue, the order and applicable law.

For warranty claims, BERKON will help identify the applicable warranty and advise whether the item should be assessed by BERKON, the manufacturer or a service provider. Manufacturer procedures apply alongside any mandatory customer rights.

Refund approval and processing

BERKON will confirm the review outcome, any return instructions and any approved refund amount. Eligibility is assessed under the confirmed order and applicable UAE law. Where a return or inspection is needed, BERKON will explain how it affects processing.

Approved card refunds are ordinarily submitted to the original payment method, subject to the payment provider’s requirements. For other payments, BERKON will confirm the appropriate refund method with the customer. Processing and account credit timing depend on the applicable review, payment provider and issuing bank. BERKON will communicate the expected timing for the individual case.

This policy preserves any applicable mandatory UAE consumer protection rights and remedies. For assistance or to follow up on an existing request, contact sales@berkongt.com.